It’s our aim at UrbanEsk Cycles to provide a Returns Policy which is totally hassle-free for you. If you’re not completely satisfied with an item you may return it within 14 days of purchase, and as long as the item isn’t fitted or used we’re happy to receive it back for a refund.
The goods must be in their original condition and include all parts, accessories and packaging. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items.
NOTE: Please do not tape up or attach labels direct to the retail packaging, please wrap the item first. Please ensure you mark your parcel, ‘RETURNED GOODS-FAILED SALE’.
It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team.
Return shipping costs are non-refundable. If the item is being returned as a result of our error, (damaged, defective, wrong item sent etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.